Key Practices for Industry-based Customer Dispute Resolution

The Key Practices for Industry‑based Customer Dispute Resolution provide dispute resolution service providers with practical ways to implement into their schemes the six benchmarks articulated in the complementary document, Benchmarks for Industry‑based Customer Dispute Resolution. 

The Key Practices are drafted to be flexible and not prescriptive or onerous, and can be revised as necessary in response to stakeholder feedback, or to incorporate changes in technology and the community at large.